Cancellation & refund policy
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General principles
Refunds are calculated on the amount you paid for the tour (after any discount). Some tours have their own cancellation policy, stated on the tour detail page, which takes precedence.
Cancellation deadlines & refund rates
The refund rate depends on when you cancel relative to the departure time:
| Tour type | Cancel before the cut-off | Cancel within the cut-off |
|---|---|---|
| Day tours | More than 24 hours before: 100% refund | Within 24 hours: no refund |
| Multi-day trips | More than 72 hours before: 100% refund | Within 72 hours: no refund |
Multi-day trips
For combined multi-day trips, each tour is refunded based on the amount actually collected for that tour. If a cancellation means the booking no longer qualifies for a discount code, the discount is withdrawn and the non-refundable portion is calculated at the full price.
How to request a cancellation
There are two ways to cancel. First: open My bookings, select the booking and tap Cancel booking — the system previews the expected refund for you to confirm before submitting. Second: call our hotline on +84 908 075 093 or email saigonfoodytour@gmail.com and our staff will cancel it for you. Each account can self-cancel up to 3 times within 30 days; beyond that limit, please contact our support team.
Refund timing
Refunds are returned to the original payment method via VNPAY or OnePay, usually within 5–15 business days depending on the issuing bank.